Lowe's Home Improvement

Jose Pinto a month ago

I had to re-review this location. The location for me is convienient so I still shop here. The customer service here is inconsistent. The management is what really influenced my review. In this case a specific "manager" named Melissa. She straight lied to me about an item being new when it was obviously used. In another instance she tried to convince I was wrong about a promotion that was clearly posted. I had to bring her the poster, yet she claimed there was some sore of disclaimer she could not provide me with and continued to argue. In both of those cases another manager came and had to resolve my issue in less than a few minutes. Someone please demote Melissa to a position she doesnt interact with customers. She is not management material.

Gabriel York a month ago

Went in looking for some material as I had purchased a few months prior and needed more, for some reason store no longer had what I needed, but I walked around for almost an hour, passed by several employees, not one asked if I needed assistance, so I left and went to the home depot on ming and ashe, not only was I greeted upon walking into the store but withing the first 2 minutes of looking for what I need I was asked by 2 different employees if I needed help, and they were able to help. This store used to be decent to shop at but the selection of products has gotten worse and the customer service is atrocious. Thats probably the last time I'll shop at this location.

Gill Singh 7 months ago

They deserve negative stars Worst store ever they are so rude we got samsung washer and dryer and also got 5 year warranty from them and washer starts making noice and we called lows and they give a different company number who work for them to repair technician came at my home and said I can’t fix it because there is no room to fix it. They have very horrible technicians contracts to do repairs. Don’t ever buy appliances from Lowe’s always recommend going to someone else worst service ever staff said my responsibility to sale the product not repair…….

Maggie Cuevas 5 months ago

I’ve gone twice to Lowe’s to get priced match. The clerk in the return counter told me that as long as it is the same make and model they can price match. BOTH TIMES I was told NO by the self checkout clerks

Mike Ryan 4 months ago

I understand wanting to leave at 9pm but locking the doors early should be posted. I was there at 8:55. Most likely would have beat the other customers to checkout too.