Lowe's Home Improvement

Cesar 3 months ago

I had one of the worst customer service experiences I’ve ever had at Lowe’s Home Improvement. I walked in simply looking for a wire brush for welding and asked the gentleman working at the register if he could point me in the right direction. His immediate response and tone of voice were extremely dismissive. He said, “I don’t know… what do you want me to do?” Thinking maybe he misunderstood, we asked again if he could help us locate the item. Once again, his response was basically “I don’t know,” with the same bad attitude. Instead of even attempting to help or calling someone who might know the department better, he completely brushed us off, turned around, and started talking to another employee he was ringing up for a Coke. At that point we had to go find someone else ourselves. Thankfully another employee stepped in and helped us right away without any issue. That alone shows the problem wasn’t the request it was the attitude of the first employee. We then went to the front desk to file a complaint about how we were treated, and that’s when we found out that the person who had been rude to us was actually the night shift manager. That was honestly shocking. If the manager is the one providing that level of service, it really says a lot about the leadership and customer experience in that store. We were prepared to file a formal complaint, but since the complaint would have had to go directly to him, it felt pointless. After already being brushed off twice when asking for help, it didn’t seem like anything would come from it. For a company as big as Lowe’s Companies, Inc., this kind of behavior from someone in a management position is unacceptable. Managers are supposed to set the standard for customer service, not treat customers like they’re an inconvenience for simply asking where an item is located. This experience left a really bad impression and honestly made us question whether we even want to come back to this location again. Hardware stores are supposed to be places where customers can ask questions and get guidance, especially when looking for specific tools or materials. Hopefully corporate sees this and takes it seriously, because the attitude and service we received from that night shift manager was absolutely terrible and not the kind of experience customers should expect from Lowe’s.

Ginger Garcia 4 months ago

I prefer thos place better than the other next door. Their prices are always good, not hard to find help and they are friendly. Nice young gentleman helped me load it up and everything

Đăng Quang Trương (Mr QuangTrD) a year ago

Hope Lowe's will be better in the future, I came to buy some basic household items, in general they sell quite enough,Some of the items I bought not have on the shelves but the staff had not yet displayed them. Smart devices that can be used via smartphones are still quite rare. The staff are helpful and friendly. Some items are very cheap.Some display items are damaged.

Tammy Barette-Taravella a month ago

This is our second trip to this Lowe's in a month. Horrible experiences both times including "inability" to apply veteran discount, tearing and dumping bags of mulch and just slapping tape on them without offering to get a new untorn bag with full contents, and, this time items sitting outside the front entrance that were "unfortunately mispriced" at $100 less than the "actual" price. THREE customer service / managers responded to address that issue and best they could offer was 10% off the "actual" price. Not friendly, less than helpful to the customer. Way too much of our life and time to shop here again.

LInh TRan 5 months ago

I purchased a generator at Lowe's, located at 15555 FM529 Houston, TX, more than a week ago. When I made the purchase, the staff at the counter did not inform us that returns were only accepted within 48 hours, and this information was not included on the receipt either. This is a special return policy for this specific product, unique to Lowe's. Clearly, Lowe's intentionally withheld this information from customers, deliberately misleading them. Otherwise, they would have informed customers at the time of purchase so that customers could consider this before buying. I advise everyone to be cautious before buying anything at Lowe's, as this is an untrustworthy business.