Lowe's Home Improvement

celena romero 4 months ago

Im writing to share a very disappointing customer service experience at this Lowe’s location. Before arriving, we attempted to call the store several times but no one answered the phone. Mind you, we attempted to call since yesterday. When we came into the store to get assistance, the head cashier paged the assistant manager on duty, Brian. However, he told her for us to go to him since he was dealing with a customer already. We attempted to go to him but couldn’t find him. A nice gentleman from the plumbing associate assisted us, by making sure we were able to locate ASM Brian. When we walked up to him sitting down on the computer, Brian did not acknowledge us or make any effort to assist. We were waiting on the side for over 3 minutes just to even get an acknowledgment. It was frustrating to feel completely ignored while trying to get help, especially when the person on duty was a member of management. Customers should be able to rely on store leadership for support, professionalism, and basic courtesy. Unfortunately, this experience reflected the opposite. I hope this feedback is taken seriously and addressed, as customer service and responsiveness—especially from management—should be a priority. No customer should feel ignored when seeking help in the store. Honestly thinking of canceling our appliance I order. LOWES DOES NOT DESERVE OUR MONEY!

Em Ryche 5 months ago

Excellent Customer Service and Knowledgeable Staff I recently purchased premixed mortar from this store, and unfortunately, one batch did not set properly like the others I had used. I brought it back to explain the issue, and the staff handled everything professionally and with genuine concern. The manager took the time to understand my situation and was very helpful. Although they were out of the specific color mortar I needed, they processed my refund quickly and without any hassle. One of the staff members even went the extra step to let me know which nearby store had the color in stock, which saved me a lot of time. I also want to mention how incredibly knowledgeable the team is in the garden center. They are always helpful and well-informed, especially when it comes to seasonal items and great buys. Overall, this store has outstanding customer service and a team that truly cares about helping customers. I will definitely continue shopping here and highly recommend them to others.

Kyle Roy 3 months ago

I do not typically leave reviews because I would say I am a pretty low maintenance customer at most establishments, however, this location has really chapped my ass. I just bought a home and was on the hunt for cellular shades, I figured I didn’t really have time to customize and install them myself so if that was something offered then why not. Over the past week I have been in here on 3 different occasions and each experience was similar. 1st time- walked in began browsing thru their cellular shades collection books for about 30-40 mins and mentally making plans and notes so when I talked to a representative it was effortless…wrong. At no point did a lead of the section approach the designated desk for windows/blinds, I shrugged it off and went to ask an employee for assistance, got told that it wasn’t her section but she’d call for someone. I walked back to the desk, heard the call, and patiently waited…another 15 mins and no one comes by so I leave, annoyed but figured maybe they were just short staffed. My second time- walked in ready and knew what I wanted so I went to the area again, and behold…no one there, again! Went and asked for help got told it wasn’t their section with no offer of a call for assistance, mind you, I had every intention of having them take care of installation, blind customization etc…but on my third time coming in, I said screw it, I’ll find the time and do it myself, buy what I need and leave. Began grabbing the blinds I needed and went to hand tools cus I needed a new drill for the installation but they are all locked away or tied to an alarm, reasonably so-no big deal. it’s 9pm on Saturday, they have very few customers and the drill was the last thing I needed before check out. I asked a girl who was fixing her hair through the self checkout camera if she could call for assistance at hand tools, I heard the call and walked back. The aisle was empty for a moment then another customer looking at nuts and bolts pops in then a customer service person helps them instead of me but I figure no problem, I’ll just wait, I’m in no rush. The tall, old, lanky customer service dude finishes helping the other customer, looks at me up and down and proceeds to walk away in the opposite direction. I linger for another 10 mins thinking someone would return but no one did so I leave everything I’ve intended to purchase and walk out, passing the girl once again fixing her hair in the self checkout camera. I have multiple floors to my newly constructed house with plenty of planned trips back and forth to Lowe’s….due to their terrible customer service, every single penny I had intended to spend will be going elsewhere. This place is terrible.

Gilbert Gamez a year ago

Lowe’s is the hardware store that I can always count on. They have plenty on stock and can order from their massive inventory otherwise. The staff are always super helpful and curious. I have found this across all the stores I have ever gone to as well. I also love how all the Halloween decorations this year (2024) started coming up and out around August! Very nice!

Ray 8 months ago

This people needs to learn how to respect customers. $698 + tax for a $50 dollar Christmas decoration. Made in china. But the main problem here is that we go and keep buying things from this store. PLEASE RESPECT YOUR SELF and don’t put your hard money in the trash. Remember that we can make changes. “WE THE PEOPLE”