Lowe's Home Improvement

Susan Harr 4 months ago

Hopefully store manager Dustin will see this review and actually help us. Would not recommend utilizing Lowe's for carpet purchase + install. We chose them because they are a large company so we figured it would be super professional plus they offer a veterans discount. We purchased carpet and installation from Lowe’s in November 2025, and it has been an ongoing nightmare ever since. The carpet was installed improperly the first time and we were later told it would need to be completely replaced. The replacement was not scheduled until February 2026. By that time, we had already moved into the home. The installers (who were great this time) helped us move all of the upstairs furniture out of the rooms so they could begin the replacement. They removed the carpet and laid out the new replacement carpet, only to discover that it was the wrong carpet again and the seams did not match between the rolls. They told us Lowe’s instructed them to stop all work and leave until a third order of carpet could be placed. That was two weeks ago. Since then, all of our upstairs furniture has been crammed into one bedroom and the bathrooms. The carpet is laid loosely on our stairs but not stapled down, creating a warped slip-and-slide that we have to carefully navigate every single day with our three children, ages 13, 2, and 1. It is unsafe, stressful, and completely unacceptable. We have made almost daily calls trying to get answers about whether the carpet has been ordered, whether it has arrived, and when it will be installed. Every time we get the runaround. Managers (specifically store manager Dustin and install manager David) do not call us back. We are told to call back later because someone is “out of the store.” There has been absolutely no urgency, despite the fact that we are living in a half-finished home because of repeated Lowe’s mistakes. This was not a small purchase, and the lack of accountability and communication has been shocking. At one point we were told that if it’s really bad we could get a hotel and they would look into reimbursing it, but how are we supposed to move three children, cribs, and all of our belongings into a hotel with no clear end date? I hate leaving negative reviews, but after months of issues, repeated errors, and constant follow-up on our part just to get basic information, this has been one of the worst customer service experiences we have ever had. If you have children, I would strongly caution against using Lowe’s for carpet installation unless the home is empty and you have months of flexibility.

Tom Mcbride 2 months ago

I’m done, just closed my Lowe’s and closed my Lowe’s Credit account. I tried to do a return on some valves I purchased for my RV after I put it up for winter so today when I picked up my RV I realized I purchased the wrong valves so because it’s over 3 months (but not 4 months) no exchange, no return, no store credit nothing and I have the receipt. I would understand if it was a Christmas item/ seasonal but this is everyday inventory, thanks Lowes you lost a customer for life over $18.00s, I waited for a reasonable amount of time for a manager then requested to speak to a manager again and after waiting a reasonable amount of time again, I left the valves, receipt and my number, so they call me with an automated message that they will not be doing a refund. So now they have my valves and no offers to return

Corey Kiefer 6 months ago

Recently went to the store and the product I was interested in did not have a price tag on shelf. So I used the Lowe’s app to look up the exact item number. Of course when somebody finally came to help me with the product, it did not scan at the same price as the app and the manager refused to match the price. I’d understand if the item was correctly labeled on the shelf, but it was not. Unfortunate experience from a mismanaged store.

Nadine McConnell a month ago

I had a WONDERFUL cashier at self checkout yesterday! Absolutely FANTASTIC! Her name is Jayden, and she said she had just started a week or two ago. Very helpful and very friendly! way to go Lowes!!

Kelly James 6 months ago

I use to use lows but the last couple times i went could not find any help. And it was all self check out. There was no one there to check me out.\n So I put the products down and left\n Said I was not going to go back. It's been about a month I did go back I was close, needed some shelf brackets, cheap, little shelf brackets, I found them there at $5 a piece which is ridiculous, so needless to say, I walked out, went across the highway to home depot. Got\nThe same exact bracket 3 dollars and 10 cents at this point they lost me as a customer and my family members, Lowe's, you're getting disgusting with trying to stick with all these companies that's trying to screw everybody over.