Lowe's Home Improvement

Shalair Patrick a month ago

We had a wonderful experience purchasing our gazebo at Lowe’s, thanks to Carol! She was friendly, knowledgeable, and went above and beyond to help us find exactly what we needed. She answered all of our questions, made the process easy, and provided outstanding customer service from start to finish. It’s rare to find someone who genuinely cares about helping customers, and Carol did just that. Thank you, Carol, for making our gazebo purchase such a positive experience! We truly appreciate your help and highly recommend asking for her if you visit Lowe’s. 😊

V Loz a month ago

It is really minus. Be very careful if you purchase a security screen here. I used their installer to install a $300 screen. They charged $600 to install and left a piece of unpainted boarf to prop up the screen. I have talked with two managers, numerous reps, one person came to check and report the problem. Nothing happened. I had to follow up and asked for escalation or 250 reimbursement so I could hire someone to paint. Im a 70 yr old woman who just survived cancer and no one there cared. Today they offered me 100, which I refused because I wanted them to talk with me about how they will finish the job. I guesd the installation manager was too cowardly to even try. On top of all this, they make you apply and use their high interest credit card for the installation. Corporate crooks. They do not care about their customers. I’m taking this further. Done with them forever!!! Update: i tried to give them one more chance to discuss how they will resolve their error. Received the same uncaring, dismissive, rude behavior. They offered no solutions. BEWARE-if you purchase anything that needs installation, do not use Lowes installation team. They charged 600 to install a $300 security screen and left me to deal with a tacky, unpainted board that is holding up the screen. And essentially told me it’s my problem bc they don’t paint.

Cloreena Dobbs 3 weeks ago

I don't normally do reviews, however, today I was appalled that two men were standing together checking ID# for FROG TAPE. I wanted to ask what aisle I should go to for what I was looking for. I didn't interrupt them, I just stood patiently while they were comparing item # so they could restock the frog tape. I have never had anyone not notice someone standing 3 ft from them. I waited, they never acknowledged me. It was like they truly were trying to act busy. I finally just walked away. I was hoping I would run into them again, offer assistance, just so I could say NO Thankyou, I don't need Frog tape. These were not young adults as I might have understand their actions, but these were older grown up men. Employee or not you should always be aware of your surroundings. Very disappointed! On a good note, later on, two young ladies assisted me.

Jonathan Vansickle 4 weeks ago

Tried to buy a rug that was on sale clearly tagged but when it rang up the obviously challenged person they put in self checkout (no hate on that just stating a fact) couldn’t comprehend why the kiosk didn’t show the deal tired to explain to no resolve (buy one get one) even the other Lowe’s employee said well if that’s not the deal it’s fake advertising(clearly marked on Package) which it was the deal lol. I asked the gentleman to return then if he couldn’t honor it and left my cart where it was and he lol. Grabbed the cart and slammed it into another one while making sure he kept full eye contact. Recommend not shopping on Sunday while managers are off.

Samantha luchtel 6 months ago

Just went in for the holiday cup they were giving away. It was a nice clean store. Really organized as we walked through.