Lowe's Home Improvement

Donnell Herring 6 months ago

My wife sent me to Lowe’s in search of a snake plant. I had no idea of what I was looking for lol. When I got to the store I was met by Ms Maxine in the Garden Center. She was heaven sent. Such a sweet nice lady. Customer service was 10 stars. She helped me find the plant for our needs. Even told me to buy a saucer so the water wouldn’t leak out the bottom of the plant. Over all great experience this morning. Thank you Ms Maxine keep up the great work.

Dream Chaser a year ago

It’s beginning to look a LOT like Christmas🎄 My review might be slightly biased as Christmas is my most favorite holiday of all time and my face lit up like a kid when I walked in and saw all of the Xmas holiday decor. Outside of the Xmas decor, the store was pretty well stocked, what they told me online was in stock was ACTUALLY IN STOCK. Aisles were neat and staff was courteous. Really good location.

Shirley Cheeks 7 months ago

This store here is ready !! Well done for the Holidays, Store Clean, Staff excellent & decent, a delight to be in Shopping! Very up scale look! Excellent parking and well lighted in parking area!

Temesgen 3 months ago

I had an outstanding experience today 03Apr26, thanks to Akyi and Dominique. They went above and beyond to help me complete my purchase, taking the time to ensure everything was handled smoothly. Both were incredibly friendly, welcoming, and genuinely committed to great customer service. They also helped resolve a pricing difference between online and in-store, which I really appreciated it made the whole process seamless and stress free. Experiences like this are exactly why I choose Lowe’s over Home Depot. Excellent service all around thank you! Ms. Latrice, you got your self some good folks at Catonsville. Please take good care of them for me.

Pam - the future 4 months ago

This was the worst experience I have had with a delivery. Lowe's used a 3rd party delivery service , which are assigned the installation of in this case a washing machine. They have a wording to avoid the work, pay fir installation kit ($47) and the installation is free. The hose on the machine did not reach the out pipe, so they left, and did not install the water lines, which did reach the destination points. So, I have to go tobthe store to return the water lines. The old water lines are present. Only needed help switching W-D positions to have this a completed process. Lowe's employees like to tell you ,"you don't understand". Okay. I understand I paid for parts and with those parts a free installation service was included in the purchase. Lowe's do not send there company representatives for the delivery and thise sent were not prepared for anything more than - open the box and screw it on service. I have a washer, just sitting. I do not recommend thus type of service and at such a high cost.