Lowe's Home Improvement

Akinde Olagundoye 5 months ago

I went in looking for some items for a project. I found a work lamp listed at a great price. When I asked for help, I was told that the price was marked down for the display, but that they couldn't sell it. The associate found the same lamp at another location. I drove to the other location, but they had a much higher price, because the price at this store was specific to the display item. I drove back to this store to try again. The display was marked down with a price to sell, so surely they would sell it to me. I respectfully asked for a manager and explained the situation. They insisted they couldn't sell it. I asked if I could leave my information for if/when they decided to sell it. They said I'd just have to check back in. Mind you, I'm already there, and it's priced to sell. I return a few days later and the light was sold. Why put a discounted price on an item if the staff is unable or unsure of whether or not they can sell it? I like to support Lowe's, but this was bad business.

rich jinks 7 months ago

I had an amazing time because, Ms Faith and Ms Ashton went out of their way to assist me. I didn't kno what I needed to get credit line and they was so patient. It was great. Thank you, thank you..

sean moore 2 months ago

There seems to be a consistent lack of expertise and customer service across much of the store. The associates in the screws and hardware section are the exception—they were knowledgeable and actually helpful. Unfortunately, the same can’t be said for the manager over them. It’s difficult to understand how someone who appears to lack both product knowledge and basic customer service skills is in a leadership position over employees who clearly know more and are doing the real work. While the rest of the team was assisting customers, he seemed more focused on rearranging shelves than providing any meaningful support. Drive to Goodlettsville, Brentwood or Chattanooga before going here

Jason 4 months ago

I want to thank Chevy V. For all his assistance. This is the second time he has helped me with a purchase. I visit this store often and he is always pleasant, professional and grateful that I chose this location for all my purchases. Well done Lowe's, well done.

Ryan Johnson a month ago

I went by on this Saturday (the same day as the review) and had a few basic questions about buying some trim. A gentleman came by in a vest that was very stressed out and told me that each person had to work for three different departments on Saturday and to wait in isle 45. He used a walkie-talkie to request someone to help me. After about thirty minutes, I called customer service and they said someone would be there immediately. I eventually sat down in the middle of the isle since I had been there for so long. Eventually, someone came but it was because they thought I was sick and needed help from other customers showing concern about me. She did her best to help me out but it wasn’t really her department. She didn’t say that, it was just an observation. Accordingly, I’m done with Lowe’s. They aren’t really interesting selling products, they are interested I. Cutting costs.