Lowe's Home Improvement

Eric du Toit a month ago

This particular store has gone downhill over the past 2 to 3 years. Finding someone to help you regularly is a difficult chore. They appear to be short staffed most of the time. Stock is questionable as to accuracy, so you have to go to the store to determine if the product may or may not be on the shelf. These are all regular occurrences, this is not an isolated incident, so the canned response of “we will look into it“, there’s nothing really to look into. It’s just the state of the current store. It is very likely over the past five years, I’ve spent north of $75,000 with this Lowe’s. It’s not a huge amount, but I have been here regularly and have watched the decline. I am now very regularly going to the orange box a bit further from my house, but I don’t have these problems.

Doug Walter 3 weeks ago

3 times I went here to purchase a utility trailer. And every time the one person that can sell them is out to lunch or off! And don't even try to call and find out if he's there. Because it takes 15 minutes to get to a real person and then they don't know if the guy is in or not! Finally purchase one somewhere else.

Nick Long a month ago

If you need help with costumer service and returns Emily is your gal!! Emily is 5 stars, everyone else we encountered was 2. Thank you Emily for repairing and improving our experience. You were so kind and professional!!

jerry w a month ago

I used to buy almost everything from Lowe’s and appreciated their support for veterans. Unfortunately, with the continued policy changes, added restrictions, and making the veteran discount harder to use on many products, it has become frustrating as a longtime customer and disabled veteran. Because of these changes, I’ve found myself shopping more at Home Depot, where the veteran program feels more straightforward and veteran-friendly. I still appreciate Lowe’s, but I hope they reconsider the direction they are taking regarding veteran support and discounts.

Erin Handlin 3 months ago

Extremely Frustrating Delivery Experience with Lowe’s I have purchased and had large appliances delivered by Lowe’s in the past without any issues, which is why this experience was so disappointing. Lowe’s now outsources their appliance deliveries, and the crew that arrived spoke very little English, which made communication extremely difficult. They pulled up in front of my house to deliver a washer and dryer but immediately refused to complete the delivery because they said they couldn’t stop on the hill. I offered several reasonable solutions, including driving back around to park in a nearby flat area or parking at the bottom of the hill and carrying the appliances up. They refused to consider any alternatives and instead said they had to call their boss and reschedule the delivery. On top of that, Lowe’s provides a 12-hour delivery window (8am–8pm), so I had already spent the entire day waiting for this delivery. After the failed attempt, I called Lowe’s multiple times asking if the delivery could still be completed that day, but they would not accommodate it. I rescheduled the delivery for March 12, only to receive an email confirming the delivery for March 25 instead—which I won’t even be in town for. At this point, I have now gone two weeks without a washer and dryer, and my contractor is waiting on the appliances in order to finish my laundry room/closet. When I contacted customer service, I was told they have a 24-hour response time just to provide a resolution or even process a refund, which is incredibly frustrating given the situation. This entire experience has been poorly handled from start to finish. I expected better coordination and problem-solving from Lowe’s, especially after previously having positive delivery experiences.