Lowe's Home Improvement

Anthony S 5 months ago

------Update------ I ran into a situation that warranted an update. I recently tried to return a purchase and was not able to because of their new system. Apparently, they recently upgraded their computer system, and now they will not accept returns without a receipt or some form of proof of purchase—even for unopened items and even for store credit. This is a huge inconvenience and a real disappointment. It’s completely normal for people to misplace receipts or not remember exactly when an item was purchased. This experience really highlights how little Lowe’s seems to value customer convenience, and as a result, I would recommend Home Depot over Lowe's any day. ------Original------ A great store to get to get all your home improvement supplies, or supplies for your business. The shelves are usually stocked well and curbside pickup is relatively fast.

Ted R 5 months ago

Visited this Lowe’s location today to buy a grill. Spoke with a couple staff members that each gave me precise and accurate directions to purchase the grill. Yolanda was very helpful and made the trip efficient and helped us load the grill into the truck. One of the better teams I’ve seen at Lowe’s. Great job! 👏

Barrito a year ago

Very nice modern store with a great selection of everything. I couldn't believe how many different things they carry. Garden Center has the largest selection of plants I have seen so far. I found some really rare plants at great prices. It's always worth the trip.

Adam Bilodeau 3 months ago

I recently had a range delivered to my home, and I need your help resolving an issue that has turned into a frustrating experience. At delivery, the driver plugged in the unit, tested the burners, and confirmed they were working before leaving. Everything appeared fine at that time. However, three days later when I attempted to use the oven, it did not heat at all. Unfortunately, neither I nor the delivery driver thought to test the oven specifically during delivery. I went to Store 1699 seeking assistance and was informed of the 48-hour return policy. I understand policies are in place, but the interaction I had was disappointing. I was directed to call the manufacturer and, when asking for help, was pointed to a sign referencing the policy rather than being offered a solution. Customer service at the store advised me to contact GE for an RA number so the unit could be exchanged. After spending three days on the phone with GE, they have clearly stated they do not issue RA numbers and that this situation should be handled by Lowe’s. At this point, I am stuck between Lowe’s and GE, with no resolution, and a brand-new appliance that does not work. All I am asking is simple: I would like Lowe’s to stand behind the product sold, take back the defective range, and replace it. This should not fall on the customer to resolve between two companies. Lowe’s, as a company of your scale, is fully capable of handling this directly with the manufacturer.

Arlind Sadikaj 2 months ago

Simply terrible, went for an item pick up order 300901102261349179, after receiving a confirmation email that was ready. When I arrived I gave them the order number… waited 30+ minutes to no avail, they simply couldn’t find the store. I asked to call me ones they find so we could come up with a resolution. They call me about 20 minutes later to tell me they found. I said cool I already left please ship it my house. They said we can for a 79 dollar fee.. I laughed as why was I supposed to pay for your negligence. Simply terrible. I would avoid this store.