Lowe's Home Improvement

Jeff P. 2 months ago

This past Saturday, the natural gas water heater failed at my home, leaving me only cold water to care for my ill significant other. I researched retailers of gas water heaters on Google Shopping and identified that Lowe’s stocks gas water heaters at its Oldsmar, Florida store (among other locations). I arrived at the Lowe’s in Oldsmar very late in the evening; approximately 8:30 PM. I was unable to locate the hot water heater section on the Lowe’s App using the in store feature as it simply stated “Back Wall”. I wasn’t able to find a team member readily until I arrived in the home cabinet/carpet section of the store where an employee named Andy, was working diligently on what appeared to be a quote. I simply asked Andy to tell me how to find the location for water heaters. What he did next was above and beyond the call of duty. He first walked me to the heater section, located the water heater on a shelf high above the retail floor, when to get a forklift device to secure the box from the shelf and bring it to the floor, loaded the water heater box on my shopping cart, walked me to the front register, checked me out, identified that I didn’t have the recommended gas line installation kit, took the initiative to go back and get this kit himself from inventory and bring it back the register and completed checkout. He then loaded the water heater on my utility trailer and wished me the best with installation informing me that Lowe’s was here to help with any questions. This was an example of EXEMPLARY service and initiative and allowed me to install the heater on Sunday and have hot water back in my home by Sunday afternoon. Thank you very much Andy! You’re a credit to Lowe’s!

Jane Davis 4 months ago

LOWES HAS SAVED MY LIFE AGAIN!!! Jan, you are amazing!! My grandchildren are coming up to go snowboarding with my daughter and we’re meeting up in West Virginia and we have been iced in for the last two weeks😱😭☃️❄️ Jan, you were from Buffalo so you know How bad it can get😂🥳 I panicked And called Lowes in Oldsmar to try to find some deicing Windshield wiper fluid….. And Jan found it for me who would’ve thought you could actually find deicing windshield wiper fluid in Tampa Florida?😱😳🫠 I called from Virginia and I couldn’t believe that Jan took the time to keep me on the line and find it for me because I was Panicking!! This is a shout out to Connor, Jan’s boss and Gary the store manager. I just want you to know what a great employee you have. Jan was so patient with me and took time to find my a product that I can use where the kids can actually drive in the sleet. And he got me pricing and availability. He was so awesome. I just wish he could train everybody in customer service worldwide.!!!! I hope Jan Gets employee of the month and gets 50 stars by his name in the break room because he’s the best of the best!! You Definitely hired a top rated customer service with excellent product knowledge and he helped me decipher how many gallons the kids would need to go up to West Virginia and back to Tampa🙏👍🤩 Lowes, you are the best!!!! Somebody please find Connor and Gary and let them know what a great employee they have🙏🙏🙏🙏☃️❄️🎊😊🤣😎

Hayden S 2 months ago

Slava K at the Pro Desk was outstanding to work with. We just placed a large dock project order and he went above and beyond making sure everything was handled correctly, organized efficiently, and priced competitively. He was patient, knowledgeable, responsive, and genuinely cared about helping us get the right materials and hardware for a complex marine build. It’s rare to find someone who takes that level of ownership and professionalism anymore. The entire process was smooth because of him. Highly recommend working with Slav if you want someone competent, attentive, and easy to work with. We’ll absolutely be returning for future projects.

Diversified Floorcare 3 months ago

As an installation company, we work with Lowe’s frequently and have consistently had positive experiences. Their wide selection of products allows us to find reliable materials for a variety of projects. The purchasing process is usually quick and convenient, which is especially important when we need something last-minute on a job site. We also appreciate the availability of inventory, as it helps us stay on schedule. Overall, Lowe’s is a solid choice for professionals looking for quality materials and dependable service.

Alan 9 months ago

Lowe’s is my go-to for everything—tools, furniture, appliances, paint, barbecues, and construction supplies. The order-ahead service makes shopping easy, the staff is always helpful, and the military & veterans discount is a huge plus. Truly a one-stop shop for any project!