Lowe's Home Improvement

real 6 months ago

DO NOT GET DELIVERY HERE! We ordered a washer and dryer to be delivered to our home, and when they arrived, a vent was not loaded into the delivery truck. We contacted customer service, who assured us that they would be back with the vent to finish the dryer setup. The delivery truck returned a few days later, but once again, the vent had not been put into the truck. Once again, we contacted customer service, who said they would contact their delivery team and have the vent sent over later that day. IT IS NOW 7:10 PM, AND WE ARE STILL WAITING FOR OUR DELIVERY SINCE 10 AM. PS. NEVER SHOPPING AT LOWES AGAIN.

Sean Gelvin a month ago

I get a lot of stuff here on a regular basis. Deb and Dave are a joy to work with. The rest of the staff especially Whiny he and Dianna are also very cool. Very upbeat and positive attitude whenever I walk into the store. You can tell this team has a healthy culture. I'm happy to be a proud customer of the Papillion Lowe's. Sometimes I go out of my way just to go to Papillion as I drive around working all day. I'd rather get parts from here than any other store.

David Vosburg 3 months ago

Delivered two damaged fridges, forgot the fridge on another attempt, and then after 10 days, they refunded me $109.58 less than what I paid. I spoke directly with the store manager during the process, and he couldn’t care less. They said they could provide me an ‘upgraded fridge’ and then their fridge person proceeded to give me a bunch of options which were downgrades. I would never order appliances from these people.

Annette Lucas 3 months ago

This has been the worse experience EVER. We are working to remodel our kitchen cabnets and counter no issues. Now at the backsplash and we have no idea where our stuff is we paid for. Long story short, our stuff is lost, lowes schedule delivery 2 different times, we took off work and no one shows up. The installation is scheduled in 2 days and we dont have the supplies we paid for from lowes, papillion lowes doesnt have stuff we paid for and the installer doesn't have the stuff we paid for. We get the same promise when we call,it will be delivere this day, this time. We have been on the phone with managers and the installer and lowes installation, we have personally drove to store 2 times to talk to them in person. We made store manager give us a written note saying we are not responsible if our stuff isnt found. We get the run around and promises that never happen. DON'T GO HERE FOR DELIVERY OF ITEMS, PICKUP YOURSELF IF YOU MUST BUY LOWES. IM TIRED OF EMPTY PROMISES, WE ARE DONE with them. Update: they delivered stuff that we didn't order and onebitem was a OPEN bag of grout. Called lowes insulation again and yhe store manager told them they personally put it on the cart andbit was coŕrect. We HAVE pictures and receipt showing different

James Shupe 2 months ago

They were very helpful while purchasing a refrigerator. Even got the extended warranty. But purchasing the zero clearance refrigerator LG, it has never worked since day one properly. The refrigerator is set at 34° and it will never Drop below 39°. We’ve had lukewarm milk for three weeks. I’ve had the service tech come by once After completing over the phone troubleshooting and so far, they can’t find anything wrong with the refrigerator. I’m in desperate need to just Get a new refrigerator because even if we do get this working properly, who’s to say it’s not gonna work in two weeks or next year. I’m in the middle of my storyline and I hope things will get better but as of now they want to send another service tech over to troubleshoot a problem that they can’t find. I hope this story ends soon. I will update if things get better.