Lowe's Home Improvement

Kymbra Ahmad 2 months ago

I went to two different Lowe's this day. At the Silver Drive location, Daniel help with our order. He was very knowledgeable about what were were looking for. He also helped us load it into our car. We were able to put the shelf in easily. Each time I have gone to this location the staff has been very helpful. I also went to the Easton location and well I am returning what I purchased because it was the wrong items needed for the other project. The person was very helpful though.

The 614 a month ago

It’s not the Pro check out it’s called the “slow” check out lol I love waiting 20 min while some other customer walks all over the store trying to find the UPC for the price of wood he brought up to buy Update still here 15 minutes later Third edit cashier apologize profusely that her computer was acting up, but the problem was there are six other computers there and other people working they finally brought somebody down to open up another register 30 minutes after the problems with the first register the management when there’s a problem with checkout address it immediately instead of making people wait for 30 minutes before you finally get off your rear end and open another lane very poor Management but I guess that’s what we get these days

Telisa Bemis a month ago

Ordered some outdoor mats and a spray bottle on their website for same day delivery. Whichever third party delivery company they use, delivered me food that I didn’t order. Contacted customer service for 5 days and kept getting a ticket put in. Then was contacted by this store’s assistant manager. She told me my order would be redelivered the same day I spoke with her. Nothing ever was delivered. I had to file a dispute through my bank. Now tell me, how hard is it for this huge company to not be able to redeliver $50 of product to a customer that did not receive their order. One person via customer service on day 3 asked if I had the food to return to the Lowe’s store. Like really, that food was disposed of. So I will never order via their website again for same day delivery because it’s impossible to get help when their third party person makes a mistake. They won’t make it right.

Brandi Slauter 3 weeks ago

Jose was fantastic. He came over to help me while I was looking to solve a problem for my home. I was appreciative and thankful for his advice. And I did not have to ask for help he came over and asked me! Thanks Jose!

BaZuKa 3 weeks ago

Employees are clueless and unhelpful. When you ask for help they act annoyed or like you are bothering them. Asked to see if a wheelbarrow would fit in my car before purchasing and the lady at customer service was so spaced out I had to repeat myself three times all for her to get nasty and say that I have to buy it before I can see if it will fit. Taking my business to Home Depot instead this location sucks