Lowe's Home Improvement

Colette Eluna 4 months ago

This review is regarding having a front door installed by Lowes. I was visited by a Lowe's salesperson at my home to select my new front door. I chose it from a catalog, the salesperson measured the door area, wrote down my door paint information, and the install was scheduled for a little over 3 months later. I cannot recommend Lowe's for having an exterior door installed. The reasons are: (1) some materials were incorrectly ordered and do not match my home. The installer did not offer to go to Lowe's to exchange the incorrect materials, and (2) When the installer left, the home owner was expected to complete the install by caulking and painting. Lowes should ensure ALL the steps will be completed so the door is completely installed. The first problem occurred when the installer informed me the salesperson had ordered pine wood trim and the rest of my house has oak trim. He did not think it would look right and I agreed. He did not offer exchanging the trim as an option. I was supposed to stain and finish the trim so even if the salesperson had ordered oak, the job would require me to stain and finish the trim. I decided to use the old trim, even though there is now a small gap at the bottom of the trim because the new door is slightly taller than the old one. The next problem occurred when the installer was about to leave. He told me he had caulked around the door and I should caulk a second time over what he caulked, then paint the area. There is also a white trim piece around the door I am supposed to paint. I gave the paint color to the salesperson so the painting would already be done. The door itself is painted, but the white trim piece is not. I didn't know caulk and paint was left out of the install. I ordered the door already painted. I believed my $9000+ for the door and install was going to cover ALL the installation, meaning my new front door was completely done and ready to go. It did not. I am very disappointed my front door project is not complete. If you don't mind having extra things to do after the "install" is done, maybe this won't bother you.

むぎちゃんねる a month ago

I often go to buy gardening things. This time, I also bought a mini bucket for the 250th anniversary of the United States. There are also many carhartt.

John McCain 2 months ago

2nd time I ordered a grill to be assembled and delivered and they call the day of delivery to say the assembly team had an emergency and failed to complete on time. The assembly should have been completed at least one day ahead of delivery time. If not, I would expect a call at least a day before to reschedule so I do not waste my time waiting on day of delivery. They offered to have me come and pick it up once assembled = while it would be nice for me to do their job - I paid for delivery. I hope someone is keeping a tally on missed deliveries and the number of emergencies they have impacting delivery timeframes. Need some Quality Control here.

Curtis Leuenberger 2 months ago

I have had two delivery problems with this Lowe's and in both situations I had to contact the store to get updates that I was never actually going to get my order. 1st one I'll forgive because it was during COVID. 2nd one was this week. I ordered retaining wall blocks with next day delivery. Next day delivery turned into 3 day delivery. On day 4 I called and was told that their delivery truck is broken and they are week(s) behind in deliveries. Their offered solution cancel the order and try at a different store. So much for my spring break plans.

John Billy 2 months ago

An absolute joke of an establishment. I went in to schedule an exterior door measurement and replacement. The employees booking my appointment took over 45 minutes simply because they couldn’t figure out how to spell Upper Arlington. Once the measurers finally came out, I heard nothing from the company afterward. It took multiple calls and several apologies just to get any response, and even then, the promised follow-ups never came. In the third week, I called again. The woman on the phone acknowledged how terrible the entire process had been, noted it on my account, and tried to move forward with the sale while we were on the line. Why on earth would I trust you with over $1,000 for a new door when this is how you do business? Back to Home Depot I go.