Lowe's Home Improvement

Zackary McKay 6 months ago

Had a great shopping experience, Janet was very kind and helpful at check out. Have a happy new year!

James Basurto a month ago

I am deeply disappointed by the direction Lowe's has taken with their customer support. It has become completely impossible to get a live human being on the phone. Instead, you are greeted by an aggressive, clunky automated voice system that repeats the same irrelevant questions, lists store hours you didn't ask for, and eventually loops you back to the beginning or drops the call entirely. Companies like Lowe's seem to have entirely lost the human touch. Technology should be used to make things more efficient, not to build a brick wall between the business and the customers who support it. When you have a specific question about an order, a delivery delay, or a product issue, an AI chatbot over the phone cannot problem solve like a real person can. Wasting 30 to 45 minutes of a customer's day just to navigate a broken phone menu is entirely unacceptable. Lowe's, please stop hiding behind automated systems to cut labor costs and bring back actual human beings who can provide genuine support in a timely manner. Until then, I’ll be taking my business elsewhere.

R. Todd Cline 2 weeks ago

Yesterday I had reason to stop at Lowe's on Bryant Irving. I had a great experience and was very grateful for the help I received from Crystal and Nikki. They went above and beyond in assisting me.

Jas a month ago

John was a great help to my parents. Very kind and patient. He made buying a washer and dryer process very easy. We really appreciate him and we can tell he cares about helping others. Thank you John!

Vickie Thompson a month ago

Placed a $1300 appliance order, next day delivery, and I received confirmation and tracking info that night. The next day I checked the status and it said it was on back order. I called the store, spoke with Alice, and she didn’t have a clue, rude, and lazy. Smh! I didn’t argue I cancelled my order and went somewhere with better customer service. I hate Lowe’s, I always have a bad experience. I only went because of the memorial weekend sale.