Lowe's Home Improvement

Ron Dadon 4 weeks ago

Employees are very, not helpful or nice . Found myself coming for a pick up order and walking around looking for people who can help me get my order. Once I found someone after 40 minutes, it was a young kid that was really not polite or helpful. I buy a lot in Lowes for my business. I’m definitely not gonna come to this location again. I’d prefer driving longer than experiencing this again.

Logan Roussel a month ago

I was just in the store looking for water proof tarps. I found two for a good price but the box was covered in rat feces. I went to an employee who was completely dismissive. Told me to go to customer service. I went to customer service and there was a large line so I decided to just drop it and go to Home Depot. I left the products in a shopping cart in the aisle for an employee to see. Hopefully they notice.

Angela Yue 4 months ago

⭐️⭐️⭐️⭐️⭐️ We had an excellent experience at Lowe’s on S. Dale Mabry thanks to Will the Assistant store manager. We came to pick up an online order and it was ready in less than a minute after we arrived — talk about efficiency! Will provides phenomenal customer service and truly makes us feel welcomed and appreciated every time we shop here. It’s rare to find that level of professionalism combined with genuine kindness. 5 stars for Will at Lowe’s (S. Dale Mabry)! We’ll definitely continue shopping at this location because of service like this.

Herman Johnson 3 months ago

⭐☆☆☆☆ 1 Star – Extremely Disappointing Experience My name is Herman Johnson, and my experience with the Lowe’s store at 4210 South Dale Mabry Highway in Tampa, FL was extremely frustrating and disappointing. I paid in full for a cabinets and installation through Lowe’s, and after more than 8 weeks, the job was still incomplete. Due to what appears to be a design error by the store cabinet manager Frances and improper installation by Lowe’s contractor, my kitchen was left in an unacceptable condition, and my family has been without proper use of our sink during this entire time. When I escalated the issue, I was told by Frances, manager in the cabinet department and store Manager Willie that the situation was “my fault.” I was then told that Lowe’s would only correct the issue if I paid an additional $550, which is completely unreasonable given that Lowe’s handled both the design and installation. To make matters worse, Lowe’s sent me a Release of Claim document that appeared to be written to protect them rather than fairly resolve the issue. The entire experience has felt like an attempt to avoid responsibility instead of standing behind their work. This situation caused my family significant stress, extra expenses, lost time, and disruption to our daily lives. After weeks of delays and no proper resolution, I cannot recommend this location. We had to bare the expense of paying for another contractor to come fix there mess that no apology was ever made for. If you are considering cabinet installation through this store, I strongly advise you to proceed with caution and do not choose this location. It was a nightmare from HELL!!!

A R 2 months ago

This has got be the messiest, sloppiest mess inside and outside of a Lowes I could’ve ever imagined. All the dead poor plants that just need water outside to walking inside I asked the guy who worked there who was sitting on the chair talking to the cashier in the garden center where I can find paver sand. He said isle 5 right side. Walked all the way down there dodging stuff all over the ground, not there and the garden center was absolutely trashed! A disaster mess. Another employee standing up in the back against the plant rack, staring at his phone. I didn’t even bother to ask him. I should’ve taken pictures of the disaster garden center because let me tell you something beyond trashed. Walked all the way through the store to the other side, where they have cement thinking it might be back there? This whole store is an absolute disaster mess! Grounds outside also in disaster. This place is so mismanaged!