Lowe's Home Improvement

Tachaala 6 months ago

The staff for so helpful. I got what I needed and it was better than what I had envisioned. Highly recommend this place. And the staff were super friendly, knowledgeable and helpful.

Craig Smith 2 months ago

There was a day when Lowe's shined brighter in almost every way than their competition! It was our go-to for sure for everything from home improvement to appliances for decades. The experience I had yesterday changed all of that. And by the looks of many many other reviews, unfortunately I am not alone. I had an issue with a freezer that I bought a couple of weeks ago, and so I went into the store for help. I remained respectful and courteous in my conversations and was simply looking for some help with the situation. Without going into all of the details and interactions, I will just say that everyone in the department and the "manager on duty", Austin, was not only unhelpful, but rude and Austin was nothing less than smug. No apology for the issue I was having, no concern whatsoever, no attempt to help in any way. I was told that I had to call the manufacturer and then tried to get me out of the store as fast as they could basically. They told me the general manager was out of the store for weeks and so I left a message for the district manager to call me, and of course that didn't happen either. Typically poor customer service and these types of attitudes trickle down from upper leadership, so I wasn't surprised. Based on other reviews here, it seems this is the new but certainly unimproved Lowe's. Home Depot and Menards both have considerably higher reviews than Lowe's does now. I will not be back under any circumstances, my home improvement projects and future appliances will 100% be with Home Depot! Sadly, I will predict this building and many of their others will sit empty eventually, you can't treat your customers this way, and you can't have a perspective that the customer doesn't matter and stay in business anymore.

Aaron Loth 4 months ago

Good evening, I just wanted to acknowledge an amazing experience I had working with Chad at this store. He was the most kind and helpful person I have EVER dealt with any any Lowe’s, Home Depot, Menards etc. As a construction business owner I am constantly in different stores buying materials. And I rarely ever leave reviews of any kind. Chad came up to me in the flooring area and offered to check me out at his register. I told him I had to go to the front and he offered to push my cart up as well as ring me up. After that, he offered to help me load my materials in my car. Whatever you do, please keep Chad around! I will definitely shop at Lowe’s more often because of people like him. Someone higher up that than the store manager please acknowledge Chad for going above and beyond what any employee has Ever done for me. Thank you. -Ace Restoration

ETH Identity 2 months ago

I was sold an Ego trimer that had an As Is sale. I asked 3 different people including the cashier if the item was used. Everyone told me was new and that I could return it if I wanted to. Guess what…..was used. Went to return it and a short supposed manager in charge with a silly mustache told me no because sale was final. I explained that 3 different people assured me I could but with the worst arrogant behavior that I have seen in any store he told me he was the manager and would not accept the return. I explained that 3 different people told me the item was new and could be returned. Avoid this place at all cost.

Neal Gupta 2 months ago

There were no other vehicles in the curbside pick up area and after waiting 20 minutes we finally had to walk inside to try and get some help. Customer service couldn’t get to anyone on their walkies but we finally an associate Keegan came and asked if we needed help and promptly helped us fulfill our order and load up our vehicle as well. If not solely for his efforts in helping us, it would have been a 1 star experience but he truly made our night better