Lowe's Home Improvement

Taylor Buerky a month ago

Worst customer service in the industry — and I mean that. I ordered an item for same-day delivery, and it never showed up. When I called to find out what happened, I was told the order had been picked up by a third-party delivery service that Lowe’s contracts with — and that it was somehow not Lowe’s responsibility to contact that company on my behalf. So to recap: they took my money, their delivery partner lost my order, and their response was essentially not our problem. I still haven’t received a single thing, and I’m still being charged for it. This isn’t a minor inconvenience — it’s a complete failure of basic accountability. If you hire the delivery company, you own the outcome.

Anna Kistner a month ago

Bo was very helpful. We came in looking for something very specific that Lowe’s did not have. Bo came up to us asked if we needed any help and he checked online and even recommended a few stores to go to. Had a good chat with him. Bo is the man!

gail atkinson a year ago

Best customer service! Nice people willing to bend over backwards to make you happy. Informative. We bought a floor model refrigerator for a price that was extremely marked down. Jenny, the nicest, most accommodating Lowes employee.

Crystal Nelson 3 months ago

I purchased a washer and dryer March 12. I paid cash. The units were delivered March 14. I was at work at time of delivery. When I got off of work later that night after they delivered the unit, I came home and realized that they only hooked up my washer and not my dryer due to the fact that I needed a longer than normal dryer vent tube, which I didn't know, until I arrived home from work. When I got home I plugged the dryer in and tried to turn it on and never got any power to it. So I called Lowe's and let them know and they set me up to have the unit exchanged. The new unit was delivered today, and I had the exact same issue no power. So when I call customer service I speak to a lady named Crystal, and she is able to process a refund for me and says that they will contact me in 24 hours to pick up my units which I have no problem with. I didn't notice that she didn't let me know how I would receive my payment. I assumed they would note the account, and I would be able to go to the store i made my purchase at to retrieve my refund and buy another unit. The lady at the customer service desk suggested that maybe I could just exchange it and pay the difference if there was one and have my new units delivered and just apply the money from my last purchase to the new one. After dealing with her for about 10 minutes she gets on the phone with the manager, Nathan, and lets him know the situation. He tells the lady on the phone to have me go back and pick out a new set and we can switch them out. She let me know that I should see an associate back there in the area. I went back there and walked around for about 15 to 20 minutes just looking at the different units waiting for the manager. I never seen the associate in the appliance area until the manager came. They both came at the same time. Once he gets there he acts like he's confused at the situation even though the lady explained to him what was going on. I let him know that I had new units picked out and this is when they proceed to tell me that they will either cut me a check or give me a gift card for the washer and dryer that I'm returning. I don't want a gift card because I don't plan on doing business with Lowe's after this situation. I feel like I am being made to suffer for something that is not my fault. I will be contacting corporate tomorrow because I feel that since I paid in cash I should receive my refund back in cash not on a Lowe's gift card. Manager Nathan at the North oak store didn't seem to care about handling my situation for me while I was in the store, even though none of this situation is my fault. His attitude was nonchalant, and almost as if, this is giant problem, so he doesn't care. Very horrible service - 0/10

Char O 3 months ago

Pretty sure today was my first time ever at Lowe’s that I can recall. The pickup scanner was not cooperating with my phone… employee Tim came & assisted me, he was polite. I appreciate it & I like my new houseplants. 🪴