Lowe's Home Improvement

Jessica James 4 months ago

We did an pick up order and Tammie was AMAZING! She got our large order ready quickly and greeted us with a smile when we arrived! She had loaded our very heavy shower tile herself and was so friendly to fulfill our order. We had previously had obstacles in ordering tile at other locations, so to have this order fulfilled was an answer to prayer! She even offered to load it up for us. Tammie provided us with such a positive experience and we could not be more pleased! Thank you Tammie!

Brooke C.N. a month ago

Here I go again! Joe Bauman is top dawg! The very next day my husband and I came back to buy the washer and dryer he recommended. We wanted to sleep on it and do a little more research and he didn’t push us to make any same day purchase unless we were for sure! He asked all the right questions that helped narrow down which set will be best for our lifestyle and our homes capabilities. Marvin Ellison, give this man a raise! Customers will literally wait for him to help them. I asked one customer who saw Joe helping us and was waiting for Joe, I asked if he knew Joe and he said yes I always go to Joe for help! Joe is such a good energy and all his coworkers seem to love him and all work together as a team. Love coming to see Joe and the crew. As new homeowners, we seem to be here a lot. Also the bacon that was being cooked at the entrance was amazing!!!!

Sherika Dyer a month ago

My experience with this store specifically has been horrible. I ordered a fence in January. My HOA didn't approve the fence, and I was due a refund of about $2000 or more. No one would resolve the issue, the associate who sold me the fence ignored several email messages from me. Today I finally got a refund for $1900 which it's probably supposed to be more, but at this point I am over it. In addition, I noticed there was an additional $166 a month on my Lowes card that I did not agree to. I agreed to the 1-year promotion of interest free with intentions of paying it off and I will. They added a protection plan unbeknown to me that was $166 a month. I don't need a protection plan; I am a veteran and 100 percent disabled and retired...I have monthly income. I still wanted to believe in this store, so I went on April 26th to order a table set to be delivered on May 4th. I took off of work only to get a call that delivery would not happen because the chairs were not put together. Only to find out the table was backordered. I was told I would get a call on Tuesday, May 5th of how long the table was backordered. I didn't get a call back, so I cancelled and requested a refund on Friday May 8th. Daniel the associate who came to my house not once responded to an email regarding my fence installation that was installed wrong by the way. He called once in March and I didn't hear back. Yet I was paying for a fence that was never installed until March 31st. the contractor and Lowes couldn't get on the same page. My experience this year with this location has been a nightmare, with the exception of the guy who called and checked in. They would not even let me cancel and I got a warning from the county due to them. In addition, the fence was installed incorrectly. I personally wouldn't return to this store again. The customer service for fence installation and patio table delivery was bottom of the barrel.

Ella Sergeyeva 3 months ago

I had such a great experience at Lowe’s thanks to Tom from the paint department! He was incredibly kind, attentive, and efficient from start to finish. He took the time to answer all my questions and made sure I had exactly what I needed. It’s rare to come across someone who genuinely cares about helping customers, and Tom truly stood out. 5 stars all the way—Lowe’s is lucky to have him!

Melissa Nunez 5 months ago

GO TO HOME DEPOT 2 MIN AWAY ACROSS THE STREET. The customer service in this place is horrible!! They don't announce final sales clearly and don't inform when checking out. But they have a board next to customer service with all their "small print" policies and just smugly point it out. Jacob, the manager, is absolutely horrible with customer service with a terrible attitude telling us as we were leaving "yeah you can leave, goodbye". Picture of purchase with NO signs of final sale, only clearance.