Lowe's Home Improvement

Tim Root 2 months ago

This is the 3rd consecutive trip during normal business hours where an entire lumber aisle has been closed. You can see from the picture this was not a temporary closing - it's being used for storage. What's the point of having items for sale if you constantly block customers from accessing them?

Maddie Hinson a month ago

Shoutout to Cliff and Gary for helping me with a patio set in the garden center today. They were extremely kind, professional, and courteous. These gentlemen were the picture of excellent customer service and are truly an essential asset to Lowe's. Thank you for your help and generosity today!

TAMMY CARRARA 2 months ago

Let me tell you about this Lowes' location. My Lowe's associate RITA was EXTREMELY helpful! She went out her way to assist me...even getting me a more voluminous plant than the one I had chosen!!!! She was sweet, honest and an exemplary employee. All of the folks that work at this location reach out and help willingly. Please try my neighborhood Lowes'. We don't go anywhere else! Thanks RITA! My family loved the flowering plants!!!!!!!

Carroll Mumford 2 months ago

My wife and I went to the Lowe’s on Providence Road to purchase some paint for a furniture redo project. Cynthia in the paint department was exceptional in helping us to make the right decision for our piece . She was knowledgeable and especially friendly wanting to help us secure our exact paint to complete our project. I also made two returns while at Lowe’s . Judy in customer service was the best as she helped me to make my returns ! Both ladies are exceptional employees. This is my new Lowe’s as I usually shop at Matthews, or Indian Trail they can’t even touch the customer service of Providence Road Lowe’s Thanks Wayne

Debjyoti Das 4 months ago

Review for Lowes Installation Purchased 3 toilets and 1 kitchen faucet from Lowe’s on Feb 15 and opted for their installation service after hearing good things about it. The first available installation date they gave me was March 9 - more than three weeks later, which was already surprising. On Feb 28 I received a message saying an earlier date (Mar 2) was available. I replied immediately confirming availability. I cleaned the area and waited, but there was no response, no call, and no show. On Mar 4 I got another message offering Mar 5. I confirmed again and even received an automated confirmation with a time window. However, on the morning of Mar 5 they called saying they couldn’t come that day and also couldn’t keep the original Mar 9 date either. The next available appointment was Mar 12. At that point I lost confidence that the same thing wouldn’t happen again. The contractor assigned was Heaton Construction Inc from Roanoke Rapids, far from the South Charlotte store where I purchased the items. I called Lowe’s to cancel, and the response from customer service felt dismissive: "Okay, I’ll initiate the refund." Very disappointing experience overall.